Cookies Policy
1. Controller
Company: HERMANOS VARELA LUIS SL
Tax ID (CIF): B67073320
Registered office: Travessera de les Corts 356, 08029 Barcelona, Spain
Commercial Registry: Barcelona Commercial Registry, Section 8, Sheet B-509004, entry 4 (I/A 4); background: Volume 46087, Folio 53
Contact: legal@hostelella.com
2. What cookies are
Cookies and similar technologies allow storing or accessing information on the user's device. They may be necessary for the website to work, to remember preferences requested by the user or to measure site usage.
3. How HOSTELELLA uses cookies
| Category | Purpose | Basis | Current status |
|---|---|---|---|
| Necessary | Basic operation, security, session, requested language, remembering the privacy choice, abuse prevention and technical balancing. | No consent required when strictly necessary. | Active when necessary to provide the web or app. |
| Functional preferences | Remember language, environment or preferences chosen by the user. | User request/preference or consent where applicable. | Limited to functional preferences. |
| Analytics/measurement | Google Analytics to understand aggregated usage, pages visited, performance and errors of the public website. | Prior consent when not strictly necessary. | Not activated or loaded before acceptance. If you decline, it stays disabled. |
| Advertising or tracking | Behavioral advertising, commercial profiles or cross-site tracking. | Prior consent. | Not planned by default. If enabled, this policy and the consent panel will be updated. |
4. Analytics cookies currently planned
| Provider | Common cookies | Purpose | Indicative duration |
|---|---|---|---|
| Google Analytics (Google Ireland Limited / Google LLC) | _ga, _ga_* and, where applicable, _gid/_gat |
Aggregated measurement of navigation, pages visited, interaction events and website performance. | Up to 2 years for analytics identifiers; other technical measurement cookies may last less. |
HOSTELELLA configures Google Analytics only after user consent and keeps advertising purposes disabled unless separate consent is informed and requested. When the user declines analytics, HOSTELELLA attempts to delete known analytics cookies on the available domain.
5. Own technical storage
| Item | Purpose | Indicative duration | Basis |
|---|---|---|---|
| Language preference | Remember the requested language across web, app and subdomains where technically possible. | Up to 12 months or until deleted by the user. | User-requested preference / strictly functional. |
| Privacy/cookies preference | Remember whether the user accepted or declined analytics so as not to show the notice on every visit. | Until a new banner version, withdrawal of consent or browser cleanup, with review no later than every 24 months. | Legal compliance and requested preference. |
| App session/authentication | Maintain the session, security and authorized user access. | Depending on session configuration and logout. | Necessary to provide the authenticated Service. |
6. Consent and configuration
Where non-essential cookies exist, HOSTELELLA will display a notice allowing analytics to be accepted or declined clearly, prominently and at the same level, without declining being harder than accepting. If several non-essential categories are added in the future, granular configuration will be offered. Non-essential cookies will not be installed before obtaining valid consent. The choice will be retained and requested again no later than 24 months, or sooner if purposes or third parties materially change.
You can change your choice from the privacy/cookies button available on the website. You can also block or delete cookies from your browser settings.
6.1 Pixels and measurement links in email
Cookie rules also cover pixels and equivalent technologies embedded in emails. At HOSTELELLA:
- All emails. We record the delivery outcome returned by the provider (delivered, bounced, failed, marked as spam). This is technical information about the send, says nothing about whether you read the message, and is essential to know whether a necessary communication arrived and to stop writing to an invalid address.
- Team invitations. The email may embed a pixel and measurement links so the inviter can tell whether it was opened and decide whether to resend it. Because those techniques store or access terminal information, they will be enabled only with prior consent where required by Art. 22.2 LSSI-CE/ePrivacy or where a documented statutory exception applies. Otherwise only delivery is processed. When lawfully used, data is shown only in that business and erased on acceptance, expiry or revocation.
- All other necessary emails (verification, sign-in, security, billing, purchase orders, operational notices) do not embed an open pixel or measurement links.
- Optional communications. In this version of the Service we do not measure individual opens or clicks in news, tips or offers. Should we ever do so, it would be its own option, separate from receiving the emails, and off by default.
- This measurement is not combined with your business content and does not create profiles with legal or similarly significant effects. Blocking remote images is an additional control, but does not replace any consent required.
Details on purposes, legal bases, retention periods and opt-outs are set out in section 22 of the Privacy Policy.
7. Third parties
If third-party services for analytics, security, content playback or support are enabled, their purpose will be disclosed and, where necessary, consent will be requested before activating them. HOSTELELLA does not sell personal data.
When a user opens a Stripe-hosted checkout or portal, they leave the HOSTELELLA domain and Stripe may use cookies or storage that are strictly necessary for security, fraud prevention, session continuity and payment processing under its own policy. The native PaymentSheet does not add HOSTELELLA web cookies.
8. Changes
This Policy may be updated when cookies, providers or purposes change. The current version will be available on the website.