7 days, no card
You start without a payment method. When you choose a plan, the card is validated on a secure provider page; Hostelella does not store card details.
Plans per venue
Three plans with everything included. Only the usage limit changes
Basic, Ella and Ella Pro share every feature — Ella included: each plan sets how much monthly AI usage it comes with. Monthly pricing per venue, no lock-in, plus applicable VAT.
The first trial lasts 7 days, is free and requires no card. We remind you before it ends; without a plan, the business is paused and your data is kept. If you already used a trial, the first charge is requested when creating the venue.
All three plans share every feature: team, shifts, purchasing, AI-read documents and the Ella assistant. What changes is the monthly AI usage limit — Ella queries, documents read, automatic readings and shift schedules; each plan's exact limits are on its card. When you reach a limit, manual operations keep working and the limit resets with each billing month. Automated recipes and recipe costing are planned, but are not sold as an available feature yet.
The subscription belongs to the business and its owner is responsible for payment. If the owner changes, ownership and payment responsibility move together through bilateral acceptance.
Plans per venue
Clear terms from day one
One plan per venue
Each business keeps its own subscription, permissions, usage and fiscal history.
No surprises
Monthly prices before VAT, a visible first-charge date, and cancellation and invoices managed from the portal.
A solution that grows with you
Hostelella plans
The same features across all three plans; upgrade when you need more headroom.
Basic
All of Hostelella, with Ella included, to get started.
9.99 €/ month
Per venue · + VAT
- Every feature and unlimited users
- 100 Ella queries per month
- 25 documents read automatically and 40 automatic text readings per month
- 1 Ella shift schedule per month
Ella
Let Ella handle the repetitive work, every day.
99 €/ month
Per venue · + VAT
Everything in Basic, plus
- 1,000 Ella queries per month — 10x more
- 400 documents read automatically and 600 automatic text readings per month
- 4 Ella shift schedules per month
Ella Pro
The highest limits, for higher-volume operations.
199 €/ month
Per venue · + VAT
Everything in Ella, plus
- 2,000 Ella queries per month — twice as many
- 900 documents read automatically and 1,200 automatic text readings per month
- 8 Ella shift schedules per month
An expert team alongside the technology
This is not a fourth software plan. We shape an operations-management scope around the business and quote it after assessment.
- Assessment and concrete objectives
- Support from hospitality professionals
- Tailored scope and proposal
- No public price or automated purchase
Frequently asked questions
Questions about plans and billing
When is the first charge made?
There is no automatic charge during the trial: the first charge only happens when you choose a plan (when the trial ends, or on confirmation if it already ended). Before confirming you will see the date and the monthly amount before VAT; the payment platform calculates and adds applicable taxes.
Can I use another trial with another account?
No. A trial is granted once per user and payer. If that payer already used a trial, the first payment must be completed before the venue is created.
What happens if a payment fails?
We notify the owner and provide a recovery period. Afterwards, operational actions are safely locked, while information is retained for the communicated period.
Can I change or cancel the plan?
Yes. Moving to a higher plan shows any proration before confirmation; moving to a lower plan or cancelling is scheduled for the end of the period where applicable.
Is Ella Director included in Ella Pro?
No. Ella Director is a professional human-delivered service with its own scope and proposal; it is not another software plan.
Start today
Get started with Hostelella
Create your account, set up your venue and start the free 7-day trial with no card. When you want to continue, choose a plan and confirm the payment method.
No card · One trial sign-up per user and payer
